Acceptable Use Policy

• SPAM and Unsolicited Email » xneelo has a zero tolerance SPAM policy.
• Offensive Content » Certain content is not permitted on xneelo’s network.
• Misuse of Account Features » Your account features are for use with your sites only.
• Internet Abuse » Using our network to engage in illegal, abusive, or irresponsible behaviour is a violation
• Security » Negligence will put xneelo’s network at risk.
• Disk Usage » Disk space usage is monitored with automated billing for over-usage.
• Traffic Usage » While our traffic usage is generous, it is regulated and is subject to reasonable use.
• Traffic » Any server that utilises traffic outside of this policy may be rate-limited during peak traffic periods.

1. SPAM and Unsolicited Email

Sending unsolicited commercial communication (including, but not limited to email, instant messaging, SMS, chat rooms, discussion boards and newsgroups) is not permitted via xneelo’s network.

Regardless of how the recipient’s email address was acquired, if email communication was not explicitly requested or consented to by the recipient or if the recipient would not expect to receive it as a result of an existing relationship, the communication is considered unsolicited (this applies to communication sent to both personal email addresses and company email addresses e.g. info@companyx.co.za. Email communication that does not clearly originate from a consensual sender or which appears to come from a 3rd party or affiliate is considered unsolicited.

Examples of unsolicited communication:

• Purchased mailing lists, “safe lists” and harvesting of email addresses, where the users of those email addresses have not explicitly agreed to receive communication from a specified consensual sender is considered unsolicited.
  Sending emails where the recipient must opt-out of receiving further emails that they didn’t originally request is considered unsolicited.
  Sending a once-off invitation to receive further information, which was not explicitly requested or consented to by the recipient is considered unsolicited.
  Email communication to a mailing list including addresses of unwilling recipients or a recipient who has indicated that they wish to be removed from such list, yet continues to receive unwanted emails after a reasonable period, is considered unsolicited.
• Mailing list operators should maintain meaningful records of recipient requests and their consent to receive said email communications. There should also be an option for the recipient to unsubscribe from receiving further email communications.
• When xneelo receives a spam complaint, in order to establish if the communication was unsolicited, we may ask you to verify whether the recipient agreed to receive communications from you and if so, when and where you recorded their email address.
• xneelo reserves the right to suspend or terminate the account of any user who sends out unsolicited email otherwise known as Spam with or without notice in accordance with its General Terms and Conditions.
• As a xneelo customer, should you infringe this policy, you will be held liable for any costs incurred by xneelo, both monetary and in reputation. Xneelo reserves the right to charge the customer of the account used to send any unsolicited email a clean-up fee or any charges incurred for blacklist removal. This cost of the clean-up fee is entirely at the discretion of xneelo.
• The use of any other service for the purposes of sending SPAM with any reference to xneelo services (including but not limited to mailboxes, autoresponders, and Web pages), will also be grounds for suspension/termination as described above. If your website was compromised and exploited for the purpose of sending unsolicited communications, xneelo will be more lenient in resolving the issue. However, repeat exploitations of the same website and/or customer account would be grounds for suspension/termination.For further information, please read our FAQ on Spam Abuse

2. Offensive Content

• xneelo does not allow any of the following content or links to such content, to be published on its Hosting Systems:
  • Content of a pornographic, sexually explicit or violent nature.
  • “Hate” sites or content that could be reasonably considered as discriminatory in any way including by way of sex, race or age discrimination.
  • Content of an illegal nature (including stolen copyrighted material).
  • Content that is defamatory or violates a person’s privacy.
  • Content that involves theft, fraud, drug-trafficking, money laundering or terrorism.
  • Pirated software sites.
  • Illegal gambling sites.
• If xneelo in its sole discretion determines that any customer content violates any law, including the Film and Publications Act, 65 of 1966 or this policy, it may:
  • Request the customer to immediately remove such content; and/or
  • Require the customer to modify such content; and/or
  • Without notice, suspend or terminate access to any services; and/or
  • Without notice, delete the offending content; and/or
  • Notify the relevant authorities of the existence of such content (if required by law or otherwise), make any backup, archive or other copies of such material as may be required by such authorities, disclose such elements of the customer’s data as may be requested by the authorities and take such further steps as may be required by such authorities.

3. Misuse of account features

• Operating any service which makes an account feature available to third parties for any use other than normal access to that account’s Web site is forbidden. Operating any service which enables or assists anonymous or abusive behaviour by third parties is forbidden. Operating any service which affects the stability or reliability of any xneelo server or network component, impacts other users or the company negatively, or degrades quality of service is forbidden. All account features are to be used solely in order to develop and implement the Web site(s) associated with that account.
• Reselling Multiple Domains on xneelo’s Web Hosting packages to a third party is not allowed. Multiple Domains are to be used solely for the Profile Owner’s own websites.

4. Internet Abuse

You may not use our network to engage in illegal, abusive, or irresponsible behaviour, including:

• Unauthorised access to or use of data, services, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to break security or authentication measures without express authorisation of the owner of the system or network;
• Monitoring data or traffic on any network or system without the authorisation of the owner of the system or network;
• Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
• Use of an Internet account or computer without the owner’s authorisation;
• Collecting information by deceit, including, but not limited to Internet scamming (tricking other people into releasing their passwords), password robbery, phishing, security hole scanning, and port scanning;
• Use of xneelo’s service to distribute software that covertly gathers information about a user or covertly transmits information about the user;
• Any activity or conduct that is likely to result in retaliation against our network;
• Any activity or conduct that is likely to be in breach of any applicable laws, codes or regulations including the Electronic Communications and Transactions Act 25 of 2002 (see ECT Act) which renders you liable to a fine or imprisonment;
• Introducing intentionally or knowingly into xneelo’s service any virus or other contaminating program or fail to use an up to date virus-scanning program on all material downloaded from the Web;
• Forging email or other messages is forbidden. Trafficking in pirated software is forbidden. Port scanning or the use of similar tools is forbidden.
• Use of xneelo services to publish or otherwise disseminate information about the availability of pirated software or other material that is being made available illegally, including the publication of a list of links to such material, regardless of disclaimers, is specifically forbidden. We do not condone any illegal material or behaviour.

Compliance with the acceptable use policies of any network or system with which you connect through our service is required. If inappropriate activity is detected, all accounts of the user in question will be deactivated until the investigation is complete. Prior notification to the user is not assured. In extreme cases, law enforcement will be contacted regarding the activity.

5. Security

xneelo customers must take reasonable security precautions. Negligence could result in the hacking of websites as well as compromised mailboxes due to vulnerable PCs, website software or the use of weak passwords, which could affect other xneelo customers through blacklisting, phishing or spamming.

• It is the customer’s responsibility to ensure that scripts/programs installed under their account are secure (using the latest version) and permissions of directories are set properly, regardless of installation method. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that customers use a secure password. If a password is found to be weak, xneelo will notify the user and allow time for the user to change/update the password. Failure to make a password change that inadvertently leads to the website being compromised could result in the user’s account being suspended / terminated.
• Passwords should consist of at least 11 mixed alpha and numeric characters with case variations. Customers should not use a common word as a password and should change their passwords regularly. In the event of abuse xneelo reserves the right to reset a password.

For further information, please read our FAQ on Secure Passwords.

6. Disk usage

• Accounts with many files can have an adverse effect on server performance. Xneelo has the following limit: 200 000 files (i.e. an email, webpage, image file, directory etc.), or 50 000 files per directory. Accounts exceeding the above limit will have those files and/or directories excluded from our backup system.
• Using our servers as a personal storage facility is not permitted. Any content stored must be directly related to the website(s) in question.
• Mailboxes that build up large volumes of email without being accessed are not allowed (e.g. catchall mailboxes or bounce message mailboxes). The primary cause of excessive disk usage can be due to customers having their catchall address enabled, yet never checking their primary account mailbox. Over time, tens of thousands of messages build up, pushing the account past our file limit.
• Email older than five years may not be stored on the server.
• Individual emails that are 5 MB or larger may not be stored on the server for more than 1 month.
• S2 Web Solutions has a disk usage quota in place for its Web Hosting packages. Where applicable, customers are sent monthly emails from S2 Web Solutoins notifying them of domains that have exceeded the allocated quota, providing an opportunity to reduce disk space or upgrade to a higher package in order to avoid unnecessary charges for over-usage. Customers can request there current disk usage at any time by emailing info@s2websolutions.co.za.
• Managed Server disks running at near full capacity poses a serious risk to the stability and ongoing operation of the servers. Our internal automated monitoring system alerts us to such instances. We will notify  you once we receive these alerts and provide guidance on what approach to take to remedy the situation.  Xneelo will stop sending escalations to the customer and deactivate alerts, on the server in question, after three notifications have been sent and if there is a lack of evidence that steps have been taken by the customer to free up adequate disk space. This means, after three notifications,  you will not continue to be notified that the server’s disk space has reached full capacity.  More importantly, your website and/or email will become unresponsive once your disk is full.

7. Traffic Usage

• Our Web Hosting packages and Self-Managed Server options have no set traffic quota. You can find out more about our unlimited traffic policy, that relates specifically to our Web Hosting packages here. It is expected that all customers comply with this policy, which has been designed to preserve xneelo’s server and network performance for the benefit of all our customers
• Using our Web Hosting packages primarily for online file storage, archiving electronic files or streaming excessive video or hosting music is not permitted.
• Certain services may not be hosted on our Server offerings without prior consultation. Examples include, but are not limited to:
  • Public mirroring services that are made available for general public use
  • Any website or service where the primary focus is to drive or redirect traffic from one network to another
  • Reselling bandwidth and/or network capacity as internet access to end-users
  If you’d like to discuss your requirement in more detail, please contact info@s2websolutions.co.za

8. Traffic

• Should we identify a pattern of excessive usage, xneelo will restrict the available connection speed.
• Xneelo monitors the total upload and download volume of customers to identify those with disproportionate usage. Our Acceptable Use Policy restricts only the speed of access, it does not limit the time connected to the internet through broadband, nor does it reduce the overall download and/or upload volume of any customer.
• Xneelo will not be liable to you or any other third party for any loss or damages suffered, arising from, or in any way relating to, the restriction of access of speed as a consequence of exercising its Acceptable Use Policy.

If you have any further e-mail related queries, please contact our office on 044 382 7430.